Last updated: December 2025

At AI Home Designer Studio, our goal is to provide a high-quality AI-powered interior design experience. This Refund Policy explains the conditions under which refunds may be issued for subscriptions or purchases made through our platform.

1. Free Trial

Before subscribing, users may have access to a free trial (where available). The free trial allows you to evaluate the service without payment.

Once a subscription begins, standard refund rules apply.

2. Subscription Payments

All subscriptions renew automatically unless cancelled before the renewal date.

Because AI generation costs are incurred immediately, subscriptions are normally non-refundable after the billing period begins.

However, in accordance with Paddle’s Buyer Terms, all customers are eligible for a full refund within the first 14 days of purchase.

3. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

a. 14-Day Money-Back Guarantee

You may request a full refund within 14 days of your original purchase. 

b. Duplicate Payment

If you were charged twice for the same subscription by mistake, we will refund the duplicate charge.

c. Technical Issues

If the service fails to function due to a platform-side issue (verified by our team), you may request a refund within 14 days of purchase.

d. Unauthorized Charges

If you believe an unauthorized purchase was made using your payment method, contact us immediately. We will investigate and work with Paddle to resolve the issue.

4. Refunds Not Provided For

Refunds will not be issued for:

  • Change of mind after the 14-day refund window
  • Used credits or generations already consumed
  • Features clearly described on our website but misunderstood
  • Failure to cancel before renewal
  • Poor results due to low-quality images uploaded by the user
  • Incomplete use of remaining subscription days

5. How to Request a Refund

To request a refund, contact us at:

📧 contactaihdstudio@gmail.com
Subject: Refund Request
Include:

  • Your name
  • Email associated with the account
  • Transaction ID or Paddle receipt
  • Screenshot of the charge (optional)
  • Reason for the refund request

Our team typically responds within 24–48 hours.

6.  Payment Processing 

All Payments and approved refunds for AI Home Designer Studio are processed by Paddle, our Merchant of Record.

Refund processing times may vary depending on your bank or card issuer.

7. Contact

For questions about this Refund Policy, reach us at:

📧 contactaihdstudio@gmail.com